Overview

How it works

Our partner for digital charting is Juvonno!

To minimize disruption, we are initially implementing Juvonno solely for digital forms and digital charting. This will significantly enhance digital file management, eliminating the need for paper and will operate as a handshake with Booker. You can simply think of Juvonno as your new file cabinet.

Record Keeping

The date, time, duration and fees for every appointment must be recorded in the clients health record, but clinics can choose how and where they document this information, as long as it is documented in an organized, legible and retrievable way. Having a record of this information available and accessible across Booker and Juvonno meets these criteria.

Here are the required records and where they can be found within our system.

RMTs must maintain the following records:

• A daily record with the name and appointment/treatment time of each client, which can be found in Juvonno

• Personal health record for each client, which can be found in Juvonno, and

• Financial records for each client

The financial record, which is available in Booker, is required for each client and contains the following required information:

• the treatment and service provided, including the duration

• fees charged; and

• a copy or record of receipts, which must include:

• date of appointment

• name of the client

• name of RMT

• cost/fee for the treatment or service

• signature and registration number of the RMT (Ontario Only); and

• GST/HST number (if applicable).

Front Desk User Set Up

Generic Administrator profiles are provided by Massage Addict. You will only need to reset the password. 

View Administrator Profile

1. Go to Profile 
   
   
2. Go to Custom Fields
   
3. Highlight the link in the Add or View Administrators box
   
4. Right click on the link and Select “Go to https://massageaddict.juvonno.com/staff/...”
   
   

Updating the Password

1. Go to the Login tab.
   
2. Update the Password and Apply Changes. 
   

Practitioner User Set Up

Unlike a Front Desk user, Practitioners are ported over from Booker as soon as they are created. Once they appear in Juvonno, their login will need to be created.

View Practitioner Profile

1. Go to Profile.
   
2. Go to Custom Fields.
   
3. Highlight the link in the Add or View Practitioners Box
   
4. Right click on the link and Select “Go to https://massageaddict.juvonno.com/staff/..."
   
5. Select the practitioner who needs to be updated. Click Open next to their name. 
   

Setting the Practitioner Group

1. From the Login page, click the Group drop down.                                         
2. Select the Group appropriate to your market.                                                                                                                                                                                         
3. Click Apply Changes.                                                                                                                                                                                                                                             

Creating a password

1. Go to the Login tab. 
   
2. Update the Username.
   
3. Update the Password and Apply Changes. You will need to set the password and provide the practitioner with that information. They will aways be able to reset their password from the login page, but if needed, you will be able to reset their username or password for them.
   

Assigning the Chart Notes

1. Go to the Charts tab.                                                                                                                                                                                                                                                       
2. The Chart template should be assigned based on the practitioner types.                                               
3. Should the practitioner require additional chart notes based on their training like, for example Chiro Acu Consent, you would like that chart as an addition.         

Exporting a Client File

1. From the client’s profile, select Charts. 
   
2. Click the Export button
   
3. Select the options you would like to include. Below is the recommended PDF inclusions. 
   
4. You can then select which Charts and Intake Forms you would like to export, then Create PDF. You can then download the PDF. 
   

Massage Addict Digital Charting Policy

This policy outlines the procedures and guidelines for digital charting within Massage Addict, ensuring the accuracy, confidentiality, and security of Client records in compliance with Canadian healthcare regulations and applies to all Franchise Partners, employees, contractors, and practitioners involved in the provision of massage, chiropractic, acupuncture, and reflexology services at Massage Addict.

Digital Charting System:

• Massage Addict will use Juvonno for all treatment records.
• Treatment records in Juvonno may consist of client health history forms, consent forms, copies of reports received by practitioner, discharge notifications and notes.
• Administrative forms kept in Juvonno may consist of membership agreements, health benefits assignment forms, and release of record consent forms.

Access and Security:

• Access to Juvonno is restricted to authorized personnel only.
• Each user must have a unique login ID and password, which must not be shared.
• Passwords must be changed every 6 months.
• The system will automatically log out users after 60 minutes of inactivity.
• Juvonno will only be accessed in clinic on designated Juvonno devices.

Data Entry and Accuracy:

• All entries must be made in real-time or as soon as possible after the client interaction.
• Practitioners must ensure that all information entered is accurate, complete, and up to date.
• All charting is to be “Locked” upon completion.  Any corrections or amendments must be made using the “Note” function which will provide a date/time stamp complying with digital charting regulations.

Confidentiality:

• Client information is confidential and must be protected in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
• Unauthorized access, use, or disclosure of client information is strictly prohibited.

Record Retention:

• Digital records must be retained for a minimum of 10 years from the date of the last entry or as required by provincial regulations.
• Records of minors must be retained for 10 years after they reach the age of majority.

Training:

• All staff must receive training on the use of Juvonno and the importance of maintaining confidentiality.

Audit and Monitoring:

• Any breaches of this policy will be investigated, and appropriate corrective action will be taken.